Most organizations know they need to have a plan in place should a violent intruder enter their facilities but creating a comprehensive and effective plan can be challenging. It requires careful planning, training and execution to ensure no one is put in harm’s way. Without a concrete plan, organizations are putting their people and property at unnecessary risk.
Effectively navigating a client through a difficult event requires more than just a firm understanding of crisis and threat management skills. Content knowledge is required, but not always sufficient. Beyond having content expertise, crisis and threat managers must also know how to emotionally engage and direct their clients so their crisis expertise can fully be utilized. How the crisis or threat manager handles those emotions, within themselves and within their clients, can make the difference between an effective or ineffective case outcome.
All organizations face emergencies and crises. The key is to accept and embrace those facts and build a Business Resiliency program to not only survive but thrive. This program focuses on three elements of Business Resiliency; Emergency Response, Crisis Management, and Business Continuity unpacking the mystery around how to develop the right plans to ensure preparation for the unexpected.
Drills, testing, and exercises: any combination of these should be scheduled in your organization. However, are you missing opportunities to exercise an unified response including recovery? Join us for this interactive workshop to incorporate all phases of response into a robust exercise. We will highlight our cross-functional exercises with local, global and C-suite crisis teams. During regular fire drills is your crisis team convening concurrently to exercise their response? Have you simulated your continuity plans with the aftermath of an active threat? How do you exercise a terrorist event across international teams? Relevant to leaders of in-house security organizations, third-party security providers or continuity teams, bring your current exercise ideas for this best practice workshop.
The healthcare profession has become the most dangerous environment with regard to workplace violence. According to 2014 data provided by the Bureau of Labor Statistics, workers in the healthcare sector experience workplace violence related injuries at an estimated incidence rate of 8.2 per 10,000 full time workers. That is more than four times higher than the rate of 1.7 per 10,000 workers in the private sector. Community Based Security focused on reducing both risk and anxiety through Building Trust, Scenario Based Training and Technology, creates an environment where our healthcare community focuses on prevention, intervention and response to workplace violence. The presentation also focuses on first of its kind research underway on these security tactics.