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Managing the Fear: Leveraging Emotional Intelligence to Help Fearful Clients Manage Crises

March 16, 2021 @ 3:00 pm - 4:00 pm EDT

Effectively navigating a client through a difficult event requires more than just a firm understanding of crisis and threat management skills. Content knowledge is required, but not always sufficient. Beyond having content expertise, crisis and threat managers must also know how to emotionally engage and direct their clients so their crisis expertise can fully be utilized. How the crisis or threat manager handles those emotions, within themselves and within their clients, can make the difference between an effective or ineffective case outcome.

Through case studies and video material, this session provides practical guidelines for understanding client emotional reactions, including how to effectively engage, understand and redirect non-productive emotional reactions toward productive collaboration and case resolution.

This webinar is presented as part of ASIS Member Appreciation Month and is free and exclusive to ASIS members!

Learning Objectives

Upon completion, participants will be able to:

  • Participants will be able to identify the most common 5 emotional reactions that individuals have when facing a life disrupting crisis.
  • Participants will understand the 5 domains of Emotional Intelligence, and how to apply those specifically to high-stakes crisis and threat management situations.
  • Participants will be able to apply key behavioral techniques to help support, calm and redirect clients to eliminate paralyzing fear and improve sound decision making during crisis situations.

Credit Information

Completion of this webinar is eligible for 1 CPE credit. CPE credits for ASIS-sponsored webinars will be updated in your user profile within 48 hours of completion. Self-reporting of CPE credits is not required.


ASIS International